Return policy

Return policy details explain how Ocean Root handles returns, exchanges, and refunds.

We're sorry you didn't love our Ocean Root product.

We have a 30-day window, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

It must be unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

Clients cover the return shipping costs, in all cases.

You can exchange a returned product for store credit.

To start a return, you can contact us at;

help@ocean-root.com.

Please note that returns will need to be sent to the following address:

17011 Nautical Pointe Ln, Houston, Texas, 77095.

Return policy for damages, exchanges, and refunds

Damages and issues
Please inspect your order upon reception.

Contact us immediately if the item is defective, damaged, or if you received the wrong item.

This process helps us evaluate the issue and make it right as quickly as possible.

Unfortunately, we cannot accept returns on sale items or gift cards.

This page explains which items are not eligible for return or exchange.

Exchanges
The fastest way to ensure you get what you want is to return the item you have.

Once the return is accepted, make a separate purchase for the new item.

Return shipping is at own expense.

You may also exchange a returned product for store credit.

Refunds
We will notify you once we’ve received and inspected your return.

We’ll let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our team aims to keep the refund process clear and easy to follow.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@ocean-root.com

For clarity, this page covers return timing, item condition, return shipping, exchanges, and refunds.

Please review the details carefully before sending any item back.

If you have questions, contact us using the email above.

The ocean root return policy is designed to make the process straightforward for customers.

It explains when a return can be requested and what condition the item must be in.

It also explains what documents may be needed to help confirm the original purchase.

Keeping the original packaging can help speed up inspection after your item arrives back.

Using the same packaging may also help protect the product during return shipping.

If your item was opened, please review the condition carefully before sending it back.

Items that appear used or incomplete may not meet the stated return requirements.

Clear communication by email can help avoid delays during review and approval.

When contacting support, include your order details so the team can assist faster.

You can also mention whether you prefer a refund or store credit when eligible.

Store credit may be a useful option if you plan to place a new order soon.

Some customers choose that option to try a different product from Ocean Root.

If you are returning an item because of damage, share the issue as soon as possible.

Quick notice can help the team review the situation and respond with next steps.

If the wrong item arrived, include that detail clearly in your message to support.

This helps confirm the issue and reduces back-and-forth during the review process.

The return address listed above should be used for approved returns only.

Please wait for instructions before sending anything back to avoid processing issues.

Reviewing this information in advance can make the experience easier from start to finish.

Ocean Root wants customers to understand the steps, timelines, and conditions before returning an item.

This page also explains the basic steps customers can expect during review.

Please read these details carefully before mailing any item to the address above.

If anything is unclear, this information can be confirmed by email.

This page helps customers understand timing, packaging, and proof of purchase requirements.

By following these steps, customers can help avoid delays in approval and processing.

This return policy also helps explain what customers can expect after approval.

The return policy outlines the basic review steps after your item is received.

Please use this return policy as a guide before mailing any approved return.

If you need help, the return policy details can be confirmed by email.

Reviewing the return policy in advance may help prevent delays or confusion.